Privacy Policy

1. About This Policy

OzeIT Group Pty Ltd (ABN 98 166 518 823) ("OzeIT", "we", "us", "our") is committed to protecting the privacy of individuals in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose, and protect personal information.

2. What Information We Collect

We may collect the following types of personal information:

• Contact details: name, email address, phone number, business address
• Company information: business name, ABN, industry, size
• Technical information: device details, IP addresses, system configurations (collected in the course of providing IT services)
• Communication records: emails, support tickets, call logs
• Payment and billing information (processed via third-party payment providers)

3. How We Collect Information

We collect personal information directly from you, through enquiry forms on our website, phone calls, emails, service agreements, and in the course of delivering IT services. We may also collect information automatically via website analytics tools (such as Google Analytics) when you visit ozeit.com.au.

4. Why We Collect and Use Information

We use personal information to:

• Deliver managed IT, cyber security, and cloud services
• Respond to enquiries and provide customer support
• Issue invoices and manage accounts
• Communicate service updates, maintenance notices, and relevant offers
• Improve our services and website
• Comply with legal and regulatory obligations

5. Disclosure of Information

We do not sell, rent, or trade personal information. We may share information with:

• Technology vendors and subcontractors who assist in delivering our services (bound by confidentiality obligations)
• Cloud platform providers (Microsoft, AWS) as part of managed service delivery
• Regulatory or law enforcement bodies where required by law

We take reasonable steps to ensure any third parties who receive personal information protect it in accordance with the APPs.

6. Storage and Security

Personal information is stored in secure systems within Australia and, where necessary, in secure cloud infrastructure (Microsoft Azure, AWS). We implement industry-standard technical and organisational security measures including encryption, access controls, and audit logging. We retain personal information only as long as necessary for the purposes for which it was collected, or as required by law.

7. Access and Correction

You have the right to request access to personal information we hold about you, and to request corrections if the information is inaccurate or incomplete. To make a request, contact us using the details below. We will respond within 30 days.

8. Cookies and Website Analytics

Our website uses cookies and third-party analytics tools (including Google Analytics) to understand how visitors use our site. These tools may collect anonymised usage data including pages visited, time on site, and referring URLs. You can disable cookies through your browser settings, though this may affect website functionality.

9. Complaints

If you believe we have breached your privacy, please contact us at the details below. We will investigate and respond within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Contact Us

OzeIT Group Pty Ltd

Suite 3/74 Bulcock Street, Caloundra QLD 4551

Phone: 1300 780 588

Email: info@ozeit.com.au